More Is More

More Is More

von: Blake Morgan

11,58 €

Verlag: Taylor & Francis
Format: EPUB
Veröffentl.: 21.04.2017
ISBN/EAN: 9781351694483
Sprache: englisch
Anzahl Seiten: 198

DRM-geschütztes eBook, Sie benötigen z.B. Adobe Digital Editions und eine Adobe ID zum Lesen.


"Less is more" may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a "more is more" philosophy work harder and go further to ensure that their customers have a positive experience: they do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. Customer experience guru Blake Morgan walks you through the D.O.M.O.R.E. concepts that set businesses up for success by emphasizing the importance of relationships. Companies that do more:Design something specialOffer a strong employee experience Modernize with technologyObsess over the customerReward responsibility and accountability Embrace disruption and innovationMore Is More offers practical advice for building or improving customer experience that you can apply immediately at your own organization. Time is of the essence: your customers are not willing to wait for you to get the customer experience right. Outlining the key areas you need to address immediately, More Is More will help you weather external changes, remain relevant, and thrive in today's ever-changing business landscape.

Diese Produkte könnten Sie auch interessieren:

Businesspläne für Ärzte und Zahnärzte Kompakt
Businesspläne für Ärzte und Zahnärzte Kompakt
von: Benjamin J. Feindt, Matthias Feindt
PDF ebook
49,90 €
Entgelt in der Sozialversicherung
Entgelt in der Sozialversicherung
von: Horst Marburger
MOBI ebook
15,99 €